kariya's Privacy Policy
This page provides a full explanation of how important your personal information is to us, and how it is collected, stored, and kept secure.
Introduction and Applicability
Last Updated: January 2025kariya Casino ("kariya", "we", "our") wishes to inform all users through this privacy policy how their personal information is managed. This policy applies to all services provided through the kariyacasino.cam website and its applications.
This privacy policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us.
By using our website and creating an account, you are considered to have agreed to this privacy policy. If you have any objection to any part of this policy, you are requested not to use our services.
This document has been written in Bengali and is specifically prepared for Bangladeshi users. In the event of any linguistic ambiguity, this Bengali version shall be considered authoritative.
Data Collection
2.1 Information Provided Directly by You
When you register with kariya, complete account verification, make a deposit or withdrawal, or contact our support team, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
- Any information you provide yourself through our support channels
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Login time, session length, and game play history
- Click patterns and navigation history
- Cookie and similar tracking data (see Section 6)
2.3 Information Received from Third Parties
For the purposes of identity verification, fraud prevention, or technical support, we may on occasion verify information about you from trusted third parties. In such cases, we collect only the minimum information necessary.
Purpose of Data Use
kariya uses collected information only for the following legitimate purposes:
3.1 Account and Service Management
- Completing the registration process and keeping accounts active
- Processing deposit and withdrawal transactions
- Providing game services, bonuses, and promotional offers
- Verifying your identity and ensuring account security
3.2 Customer Service and Communication
- Providing 24/7 support via live chat and email
- Sending important account-related notifications
- Responding to your complaints or questions
3.3 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Preventing the use of multiple accounts and system abuse
- Promoting responsible gaming and supporting users with problematic behavior
3.4 Platform Improvement
- Analyzing user experience to improve service quality
- Testing and launching new games and features
- Improving the speed and reliability of the payment process
We do not use your information for any purpose outside this list. For marketing or promotional communications, your explicit consent will be obtained and you may withdraw it at any time.
Data Storage and Security
4.1 Technical Security Measures
kariya uses industry-standard security technology to keep your information safe. Sensitive data is transmitted via SSL (Secure Socket Layer) encryption, making it impossible for unauthorized third parties to read. Our servers are protected by firewalls and access control systems.
4.2 Data Retention Period
We retain data while your account is active and for a specified period after it is closed. Financial transaction records may be kept for an extended period in accordance with applicable regulations. Once the defined retention period ends, data is securely deleted or anonymized.
4.3 Access Controls
Your personal information can only be accessed by staff members who need it for their work. Our employees are contractually bound to maintain confidentiality and receive regular security training.
4.4 Response to Data Breaches
Should an unexpected data breach occur, we will promptly conduct an investigation and notify affected users as soon as possible. All necessary steps will be taken to bring the situation under control and prevent future recurrence.
Sharing Data with Third Parties
kariya does not sell your personal information or share it with third parties for personal gain. Data may be shared in the following limited circumstances:
5.1 Service Provider Partners
Technology partners that operate specific services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and identity verification organizations — may receive only the information necessary for their function. These partners are required to follow our standards and may not use the data for any other purpose.
5.2 Legal Obligations
Providing information in response to a court order, legal claim, or valid request from a government authority is our legal obligation. In such cases, we will not provide more information than is legally authorized.
5.3 Changes in Business Structure
In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. However, users will be notified in advance and the protections of this privacy policy will continue to apply.
5.4 International Data Transfers
Our technical infrastructure and some service partners may be located outside Bangladesh. In such cases, international data protection standards are followed for any data transfers and appropriate contractual safeguards are ensured.
Cookies and Tracking Technologies
6.1 What Are Cookies and Why Are They Used
Cookies are small text files stored on your device that our website uses to exchange information with your browser. kariya uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions, security tokens, and the core functionality of the platform.
- Functional Cookies: Used to remember your language preferences, game settings, and other personalized items.
- Analytics Cookies: Used to analyze website usage patterns in order to improve service quality.
6.2 Cookie Controls
You have the right to disable or delete cookies from your browser settings. However, disabling essential cookies may cause some core features of the platform to not work correctly.
6.3 Third-Party Analytics Tools
We may use third-party analytics tools to monitor website performance. These tools process collected data as anonymous statistics and do not reveal your identity.
Your Rights
Every user registered with kariya has the following rights regarding their personal information:
7.1 Right of Access
You may contact us at any time to find out what kind of information we hold about you. We will provide this information within a reasonable time.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. Keeping information accurate and up to date is important for both parties.
7.3 Right to Request Deletion
In certain circumstances you may request that your data be deleted. However, we are obligated to retain some data for a set period due to legal requirements, ongoing transactions, or fraud investigations.
7.4 Right to Object to Processing
You have the right to object to marketing communications or specific instances of data processing. Upon receiving such a request, we will review it and take appropriate action.
7.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact our support team via live chat or email. We will verify your identity and respond as quickly as reasonably possible.
Privacy of Minors
kariya strictly prohibits providing services to persons under the age of 21. Our registration process includes age verification measures, and identity documents are checked in cases of doubt.
If, for any reason, data belonging to a person under the age of 21 enters our system, the relevant account will be closed and the data deleted as soon as this comes to our attention.
In accordance with our Responsible Gaming policy, enforcing the age limit and keeping minors away from gaming is among our institutional priorities.
Policy Changes
kariya reserves the right to amend or update this privacy policy as needed. If any significant changes are made, users will be notified in advance via a notice on the website or by email to their registered address.
A revised policy takes effect from the date it is published. Continued use of the service after an updated policy is published will be taken as your agreement to the revised policy. You are therefore encouraged to visit this page regularly.
The date of each change will be noted in the "Last Updated" section at the top of this page, so you can easily see when the policy was last modified.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact kariya's support team through the following:
- Live Chat: 24 hours, 7 days a week — available in Bengali and English
- Email: [email protected]
To learn more about us, visit our About Us page. For answers to common questions, our FAQ page will be helpful.
We typically respond as quickly as possible after receiving your message. For complex privacy-related requests, processing begins after identity verification is completed.